FAQs
Dive into our sustainable swimwear FAQs for all your eco-friendly beachwear queries. Explore answers on material sourcing, ethical practices, sizing, and more! Discover conscious fashion choices with our swimwear brand FAQs.
How much are the shipping costs?
- Within Germany: 4,99 €
- Express shipping within Germany(1-2 working days) 13 €
- The shipping costs for all other countries can be found in the link below.
What countries do you deliver to?
Here you can find a list of all countries we ship to.
How long does the shipping take?
Unless otherwise stated in the offer, the delivery of goods in the domestic market takes place within 3 - 5 days. The delivery times for deliveries outside Germany can find in the link below.
Where does my order remains?
You can track your order from the moment it is shipped. You will find the tracking link with the shipment number in your shipping confirmation.
The shipping status says that your package will be sent back to us. What now?
We are sorry that your order did not arrive! The reason for the non-delivery is usually unknown to us. After receiving and processing your order, we will automatically refund you the full amount of the invoice. A new shipment is unfortunately not possible. Please, place your order again via our online store.
Are returns free of charge?
Unfortunately, we cannot offer free returns yet, the return shipping costs must be paid by the customer. Your return must be sent to the following address:
Woodlike - Mauricio Palma Jimenez
Ketzendorfer Weg 5h
DE-21149 Hamburg, Germany
Return
To make it easier for us to allocate your return to your order, please enclose the return form with your return.
Your return must be sent to the following address:
Woodlike - Mauricio Palma Jimenez
Ketzendorfer Weg 5h
DE-21149 Hamburg, Germany
How soon will I get my refund?
As soon as we have received and registered your return, the amount will be refunded to the payment method selected at the time of purchase.
Should you have used a voucher with your order? Then the refund will be made automatically on the voucher in the case of a return. You can then use the voucher code again directly with the next order. If the amount is higher than your voucher, the difference will be transferred to the account used for payment.
I did not receive a return form. What do I do now?
Just contact our Woodlike team: info@woodlikeocean.com. We will be happy to send you a new return form.
I have not received a return form, what can I do?
Just contact our Woodlike team: info@woodlikeocean.com. We will be happy to send you a new return form.
How can I exchange something?
If you want to try a different size, color, or model, simply place a new order in our online store.
We do not offer direct exchanges.
What payment methods are available?
We offer the following payment options:
- Prepayment via transfer
- Payment via credit card
- Payment via PayPal
- Payment via PayPal Express
- Payment via Sofortüberweisung [immediate transfer] (via Klarna)
- Payment by invoice (via Klarna)
- Payment via instalment purchase (via Klarna)
- Payment via direct debit (via Klarna)
- Payment via credit card (via Klarna)
- Payment via Google Pay
- Payment via Apple Pay
- Payment via ShopPay
Where is my order?
From the moment your order is shipped, you can track it via the tracking number. You will find the tracking link with the shipment number in your shipping confirmation.
Do I have to pay duties and taxes?
Taxes are already included in the product prices you see on our website. Within the European Union, you will not be charged any customs duties. For international shipments outside the European Union, duties and taxes may apply and are your responsibility. For more information please contact
I have a gift card or discount code. How do I use it?
Each gift card comes with a unique code that the recipient can add at checkout. Gift cards are redeemable online at info@woodlikeocean.com and cannot be returned or exchanged for cash.
What happens to my gift card in the event of a refund/return?
Should you have used a gift card with your order? If so, the refund will be automatically applied to the gift card in the event of a return. You can then use the code again directly with the next order. If the amount is higher than your voucher, the difference will be transferred to the account used for payment.
Can I use more than one discount on the same order?
No, unfortunately, it is not possible to combine discount codes.
Which textiles do you use?
Woodlike swimwear & activewear is currently made exclusively from high-quality Italian fabrics which are made from 78% regenerated ECONYL® nylon yarn and 22% Xtra Life Lycra®.
The regenerated nylon ECONYL® yarn is made from 100% nylon waste rescued from oceans and landfills, such as 'ghost nets' from the sea (fishing nets), carpet flakes, and fabric scraps. These materials are transformed into new high-quality regenerative nylon yarns through an innovative process that is particularly water efficient.
On each product page, you will also find a detailed description of the textiles used to make our Swimwear & Activewear.
Where do you produce?
Our products are completely Made in Europe.
The production takes place in a small socially responsible family business in Turkey. For us, responsible production conditions and fair treatment of partners and employees are central. Personal contact with our producers is very important to us, which is why we visit them for every single collection to see for ourselves on-site.
Are your products vegan?
Yes, our swimwear & activewear are vegan.
Are you certified?
We work mostly with certified materials and meet most requirements, but we are not certified ourselves.
How do you pack and ship orders?
We also try to keep our packaging as minimal as possible.
For our online orders, we use a fully degradable and compostable shipping bag the 'Dirtbag'. The Dirtbag is made from corn starch and will completely degrade in your home compost within 3-6 months.
For us; less is more!
How can I make a complaint?
We are sorry if your item is not of the usual Woodlike quality. Your feedback helps us to improve our product quality.
Please send us the following information info@woodlikeocean.com for your complaint, so that we can help you:
1. Order number
2. Item name
3. Reason
How can I subscribe to your newsletter?
Please go to our footer to sign up for our newsletter.
On which social media platforms can I find you?
You can find us on Instagram, Facebook, Spotify, and Pinterest.
How do I take care of my swimwear?
Rinse your bikini thoroughly with clean water after bathing in salt or chlorinated water.
Hand washes in cold water and dry flat in the shade. Use an environmentally friendly mild detergent if needed. Please wash in the washing machine only in rare cases and not warmer than 30 degrees. We recommend using a special washing bag to avoid microplastic contamination.
Do not tumble dry, iron, wring, or bleach.
Avoid contact with rough surfaces as this can cause your swimwear to pull.
This way your Woodlike bikini will last for many years.